SMS Terms & Messaging Policy

Last updated: October 15, 2026 · Consent wording version 2026-10-15.sms.v2

1. Our messaging program

Protocol Health runs one text messaging program, Protocol Health Texts. If you opt in, we may send you recurring marketing and reminder text messages, including:

reminders to finish your assessment or checkout on our website, with a link back to where you left off;
news and occasional offers from Protocol Health;
updates about your appointments and your care with us, such as a note that something is ready to review.

Texts never include clinical details.

2. How you opt in

Texting is optional. On our website forms where you give a mobile number (for example our consultation request), there is a separate checkbox for text messages. It is unchecked by default, it is not bundled with any other agreement, and it is never a condition of purchase: you can book, pay and be treated without ever agreeing to texts.

When you tick the box we record the date and time, your IP address and browser, the phone number you gave, the page, and the exact wording you agreed to.

3. The exact consent wording

Verbatim, as it appears beside the checkbox:

Text me updates — Protocol Health Texts. I agree to receive marketing and reminder text messages from Protocol Health, including reminders to finish my assessment or checkout and updates about my appointments and care. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Support: care@protocolhealthmd.com or (914) 415-5546. Consent is not a condition of purchase. See SMS Terms and Privacy Policy.

4. Message frequency and cost

Message frequency varies. For example, a reminder or two after you start an assessment you haven’t finished, and occasional updates after that.

Message and data rates may apply. Protocol Health does not charge for text messages.

5. How to opt out, and how to get help

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any message and we stop texting you; we send one final message confirming it. Reply HELP for help, or contact us at care@protocolhealthmd.com or (914) 415-5546.

Carriers are not liable for delayed or undelivered messages.

6. Your privacy

We do not sell, rent or share your phone number or your text-messaging consent with third parties for their marketing. See our Privacy Policy and Terms & Conditions.