Frequently Asked Questions
Pricing, Insurance & Payments
Pricing, insurance, HSA/FSA, first responder rates, and transparent billing at Protocol Health in Scarsdale, NY. If you do not see your question here, request a consultation and we can help you choose the right next step.
1. Does Protocol Health accept insurance?
Protocol Health operates primarily as a physician-led, membership and fee-based health-optimization clinic, and many of our services are not billed through insurance. Some lab work or medically necessary services may be eligible for reimbursement depending on your individual plan. Our Scarsdale team can explain what applies to your situation during your consultation so there are no surprises.
2. Can I use my HSA or FSA to pay at Protocol Health?
Many patients use a Health Savings Account (HSA) or Flexible Spending Account (FSA) card for eligible medical services at our Westchester clinic. Eligibility depends on the specific service and your plan administrator's rules, so we recommend confirming with your HSA/FSA provider. We can provide itemized receipts to support your submission.
3. How much does a consultation at Protocol Health cost?
Pricing varies by service and is tailored to each patient's individualized plan, which may include labs, physician time, and follow-up care. Because we personalize every protocol, our Scarsdale team reviews all costs with you transparently before anything begins. You'll always know what to expect before moving forward.
4. Does Protocol Health offer transparent pricing with no hidden fees?
Yes. We believe in transparent, upfront pricing and reviewing all costs with you before treatment so there are no surprise bills. Because plans are individualized and may involve labs or physician-guided therapies, our team walks through everything during your consultation. You approve your plan before any services are provided.
5. Does Protocol Health offer discounts for first responders?
Protocol Health is proud to support first responders, military, and healthcare workers who serve our tri-state community. We offer special consideration for these professions on select services. Contact our Scarsdale office directly to learn what current rates and eligibility requirements apply to you.
6. Will I know the full cost before starting treatment?
Yes. Our physician-led model is built around informed consent and financial transparency, so you review your complete plan and associated costs before beginning any service. Since protocols are individualized and may require labs or follow-up visits, we go over each component with you in advance. There are no surprise charges after the fact.
7. Why doesn't Protocol Health just list prices on the website?
Because our care is individualized, the right plan depends on your goals, labs, and physician assessment, so a single fixed price rarely reflects what a patient actually needs. Rather than post misleading numbers, we review transparent, personalized pricing with you during your consultation. This ensures you only pay for what's appropriate for your situation.
8. What payment methods does Protocol Health accept?
Our Scarsdale clinic accepts major credit and debit cards, and many patients also use HSA or FSA cards for eligible services. Payment details and any available options are reviewed with you before treatment begins. Our team is happy to answer billing questions during your visit or telehealth appointment.
9. Are telehealth visits priced differently than in-person visits at Protocol Health?
Pricing depends on the service and the physician time and follow-up involved rather than solely on whether the visit is in person or via telehealth. Patients across the NY, NJ, CT, FL, and CA can access many of our services virtually. Our team reviews the applicable cost with you transparently before your appointment.
10. Can I get an itemized receipt for reimbursement or my HSA/FSA?
Yes. Protocol Health can provide detailed, itemized receipts (a superbill where appropriate) that you may submit to your HSA/FSA administrator or insurance for possible reimbursement. Whether a service is reimbursable depends on your individual plan. Our Westchester team can prepare this documentation on request.
11. Are lab tests included in the cost at Protocol Health?
Some plans include specific lab work, while other labs may be billed separately depending on what your physician recommends for your individualized care. Because our approach is data-driven, labs are often part of building the right protocol. Our team reviews exactly which labs are involved and their cost with you before proceeding.
12. Does Protocol Health require a membership or long-term contract?
Protocol Health offers both membership-based and individual service options depending on your goals and the type of care you're seeking. We explain the structure and any commitment clearly and transparently before you enroll. Our Scarsdale team can help you choose the option that best fits your needs during your consultation.
What are the Benefits of Peptide Therapy?
Explore physician-guided treatment options designed around your symptoms, labs, goals, and long-term health optimization.
Request a Consultation